FAQ

Frequently asked questions

How long does shipping take?


Our products are all printed on demand so there may be a very short wait time before your item is dispatched to you. We will keep you updated with all the details via email once you have placed your order. It takes 2–7 business days to create apparel products and our average shipping time is 4 business days depending on the order's destination. Our customers receive their order after we fulfill and ship it.




What payments do you take?


We accept all major credit and debit cards




What is your returns policy?


As our products personalised to your requirements we do not offer refunds unless the product is misprinted/damaged/defective. In this case you must notify us within 3 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 3 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense. In the first instance please contact us before returning your order for a returns reference number. Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our manufacture facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable). Unclaimed - Shipments that go unclaimed are returned to our manufacture facility and you will be liable for the cost of a reshipment to yourself. Above all we are here to help. Please get in touch if you have any questions.





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